Privacy Policy
At Flood Property Group, we are committed to protecting your privacy in accordance with
the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What information do we collect and how do we use it?
When we arrange finance on your behalf, we ask you for the information we need to advise you about your
finance needs and your borrowing capacity. We provide any information that the lenders to whom we apply
on your behalf require to enable them to decide whether to lend to you and on what terms.
We also use your information to enable us to manage your ongoing requirements, e.g. refinancing, and our
relationship with you, e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you
tell us that you do not wish to receive electronic communications.
We may occasionally notify you about new services and special offers, events or articles we think will be of
interest to you. We may send you regular updates by email or by post on finance matters. If you would
rather not receive this information, please email or write to us.
We may also use your information internally to help us improve our services and help resolve any
problems.
What if you don’t provide some information to us?
We can only fully advise you about your borrowing capacity and the suitability of a loan if we have all
relevant information.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we
hold and to protect its privacy and security. We keep personal information only for as long as is reasonably
necessary for the purpose for which it was collected or to comply with any applicable legal or ethical
reporting or document retention requirements
The security of your personal information is important to us and we take reasonable steps to protect it from misuse, interference and loss, and from unauthorised access, modification or disclosure. Some of the ways we do this are:
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document storage security policies;
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security measures for access to our systems; and
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only giving access to personal information to a person who is verified to be able to receive that information
This information may be held by us in electronic form on our secure servers and may also be held in paper
form. We may use cloud storage or other types of networked or electronic storage to store the information
we hold about you. As electronic or networked storage can be accessed from various countries via an
internet connection, it is not always practicable to know in which country your information may be held. If
your information is stored in this way, disclosures may occur in countries other than those listed.
Overseas organizations may be required to disclose information we share with them under a foreign law.
We are not responsible for such disclosure.
Disclosure of personal information overseas
We may hold or process your information on servers located overseas for filtering, hosting or storage
purposes, reporting and analytical purposes and for system development testing purposes. If we do this,
we make sure that such organizations have the appropriate data handling and security arrangements in
place to ensure compliance with this Privacy Policy. While these entities are subject to confidentiality or
privacy obligations, they may not always follow the particular requirements of Australian privacy laws.
Where your information is sent overseas it is likely to be to one of the following countries:
United States
Singapore
Serbia
Philippines
Will we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to contractors who supply services to us, e.g. to handle mailings
on our behalf or to other companies in the event of a corporate sale, merger, reorganization, dissolution or
similar event. However, we will do our best to ensure that they protect your information in the same way
that we do.
We may provide your information to others if we are required to do so by law or under some unusual other
circumstances which the Privacy Act permits.
How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will
disclose to you the personal information we hold about you. We will also correct, amend or delete any
personal information that we agree is inaccurate.
If you wish to access or correct your personal information please write to
Rachael Flood
Address: 737 Burwood Road, Hawthorn East, 3123
We do not charge for receiving a request for access to personal information or for complying with a
correction request.
We do not charge for providing access to personal information.
Your consent
By asking us to assist with your finance needs, you consent to the collection and use of the information you
have provided to us for the purposes described above.
Dealing with Breaches
We will deal with Breaches in an appropriate and timely manner. There may be internal and external
actions that need to be taken. In taking any action, we will be guided by these steps as suggested by the
OAIC on responding to a Breach (whether it is actual or suspected):
Step 1: Contain the Breach and do a preliminary assessment
Step 2: Evaluate the risks associated with the Breach
Step 3: Notification
Step 4: Prevent future Breaches
A copy of the OAIC’s “Data Breach Notification - a guide to handling personal information security
breaches” can be accessed at http://www.oaic.gov.au/privacy/privacy-resources/privacy-guides/data-bre
ach-notification-a-guide-to- handling-personal-information-security-breaches
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please
contact -
Privacy Officer: Rachael Flood
Email: finance@floodpropertygroup.com
Ph 1300 364 979